Page 29 - Port of Baltimore - December 2021

me who remember my grandfather.” To sustain its satisfied customer
base, Wollenweber’s doesn’t take
on jobs unless the company is confident it can exceed the customer’s expectations, but “once we have a customer, we don’t say no. If they need more space, we figure it out. We’ll stay here until 8 p.m. tonight, or they can call me on Saturday morning and we’ll get a load over to them.”
To better serve customers, Wollenweber’s centralized its operations just before the pandemic, and it turned out to be a good move during the ensuing disruptions.
“We went from three locations to a single location eight miles from the Port,” said Wollenweber. “We found that our customers wanted one central location that was easy to get to. The timing was good, because we’ve been able to increase productivity and do more trailer loads on a daily basis.”
Before the pandemic, Wollenweber
I think it’s about the personal connections
we have. All the customers have my cell phone number. I still have people call me who remember my grandfather.” — Chad Wollenweber
said, customers would try to build inventory, so there was a greater demand for storage space. Now, the priority is getting containers out of the Port and into the hands of customers. “It’s a much different philosophy,” he said. “It’s more of a quick turnaround instead of a buildup. Everything
needs to happen a lot more quickly. At the single location, we can allocate personnel better. We’re doing 80, 90 truck loads a day just out of the one facility. Our goal is to make sure the
trucks get in and out in under an hour.” Wollenweber is optimistic about
the company’s future, considering its good reputation and the longevity of its employees. “We have drivers that have been here 10, 20, 30 years,” he said. “We have a family environment that we try to maintain.”
Having a good relationship with the Port is helpful as well. “We do good volume out of the Port,” Wollenweber said. “Volumes are starting to increase back to pre-COVID levels.” 􏰀
YOU CAN ACCESS THE PORT OF BALTIMORE DIRECTORY ONLINE!
At POBDirectory.com,
you’ll find more than 1,000 companies indexed by hundreds of categories, from Air Freight Services to Welding and everything in between.
Mobile Full Service Ship Repair Yard
Emergency/Maintenance | Field & Shop Repairs | Machine Shop/Fabrications Serving Baltimore,Wilmington & Philadelphia Around-The-Clock Service
Floating Equipment To Service Vessels At Cargo Piers
Dry Dock & Wet Berth Services
Riding Crews To Service Vessels While Under Way
The General Ship Repair Corp.
1449 Key Highway, Baltimore, Maryland 21230 Phone: 410/752-7620 | Fax: 410/752-4650 info@generalshiprepair.com www.generalshiprepair.com
Industrial Division of The General Ship Repair Corporation
Commercial & Industrial Repairs | Structural & Mechanical Machining & Fabrications
“A Baltimore Tradition With Over -Five Years In The Same Location”
To subscribe or renew, visit www.marylandports.com [27]